Terms and Conditions

TERMS AND CONDITIONS

Making a purchase

We want you to be happy with your purchases and the service you receive from us at Lalli. Here are our terms which state how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.

1. GENERAL TERMS

2. ORDER ACCEPTANCE

3. NON ACCEPTANCE / REFUSAL OF TRANSACTION

4. ORDERING AND DELIVERY

5. DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

6. CANCELLATION AND UNWANTED ITEMS

7. RETURNS

8. CONDITION

9. REFUND

10. HOW TO COMPLAIN

1. GENERAL TERMS

Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by the South African law and all disputes will be decided through the Courts of South Africa.

(The data we collect at checkout may be held in South Africa but will also be transferred to the US as our website is operated by a US company. By checking out through our website you agree that your information will be transferred to the United States.)

Lalli® is a Trademark, and the trading name of:

Africa Sales Force

Regus Business Centre (Dainfern Square)

Fourways

2191

South Africa

Registered in South Africa – Company Registration Number: 2018 / 571770 / 07

2. ORDER ACCEPTANCE

This website offers information on our apparel and the ability to place your order for such apparel. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below.

3. NON ACCEPTANCE / REFUSAL OF TRANSACTION

We reserve the right not to accept your order or to cancel your order if any of the following apply:

We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.

Payment has been made fraudulently or by illegal means.

The goods are unavailable from our stock.

We have made an error in product pricing, delivery cost or product description.

We do not supply to your address.

In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

4. ORDERING AND DELIVERY

General

We try our utmost to ensure you receive an excellent delivery service. If something goes wrong, we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

Delivery may be made by courier or specialist delivery company depending on the type of goods, your location, and the delivery service you have chosen. All deliveries require a signature to accept receipt.

If you specify a third-party mailbox address, we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

Charges

Delivery charges will be shown at the time of order, unless your sale qualifies for free shipping and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option, we will contact you and request payment of any additional charges.

Lead Times

Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable, we will advise you of the progress of your order and an expected delivery date as soon as possible.

Dispatch

You will be informed of dispatch by email or telephone or instant messaging. You must inform us of non-delivery within 14 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 30 days if you have not informed us of their non-delivery.

Delivery inside your building

Unless specifically stated all deliveries are to the ground floor entrance to your building. If we are able to assist delivery inside your building at your request Lalli will not be liable for any damage to property or injury to persons on your premises however caused.

Delivery Method

We will deliver to you using the most suitable and economical method available to us at our discretion.

Delivery Attempts

We use a number of different delivery methods to get your order to you. You will be advised when we dispatch your order and the courier services we use usually offer tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick-up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery charges incurred from any refund due.

If delivery fails because nobody is available to accept the good, or you have supplied an incorrect delivery address, you will be charged for the full cost for return of goods to us and for any subsequent redelivery, even if delivery was originally offered free, or at a discounted rate. If waiting time is incurred because you are not available to receive delivery at the agreed time we reserve the right to charge you an appropriate fee equivalent to costs incurred.

Taxes and Duties

All our prices are exclusive of VAT in the South Africa. Countries outside of South Africa may levy import duty. Goods are shipped by us “Duty Unpaid”. It is the customers responsibility to pay any import duty that is due. Charges will vary and are assessed locally. Failure to pay duty will result in delivery failure and goods may be returned to us in the South Africa. We will treat this as ‘cancellation of order’. Substantial charges may be incurred.

Product Specification

We provide a description of each product and specifications which may include dimensions, materials, and other information. This is provided to the best of our knowledge. We will not be responsible for errors or omissions or minor variances in colours, finishes and specification.

5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

Please carefully inspect your packages when they arrive. If packaging is open or damaged, please mark the delivery note as ‘damaged’ in the signature box. We do not accept delivery damage claims if delivery is to a mailbox service address.

Once opened, if you find your order is damaged, missing any items, or incorrect in anyway, please contact us immediately with the details either by email at admin@lalli.co.za or by telephone +27749630021. You must tell us within 48 hours of receipt.

If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a SA address we will arrange collection from that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we select. You will be responsible for repacking and sealing ready for collection and you may need to attach a shipping label which we will supply. We cannot usually provide a specific time slot for collections other than the day.

Orders delivered to overseas addresses must be returned to us at your own expense.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point ‘6’ below ‘Cancellation and Unwanted items’. We will let you know so you may decide how to proceed.

We do not offer compensation in the event of an item being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.

6.CANCELLATION AND UNWANTED ITEMS

We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You should inform us either by email at admin@lalli.co.za or by telephone +27749630021.

This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.

Trade sales and business to business sales are excluded from the above policy and returns are at our discretion.

7.RETURNS

The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.

We only accept returns and make refunds if the product is Damaged, Does not match description, or the goods never arrived to you.

Should you require to return any items, please e-mail us at admin@lalli.co.za and we will communicate with you on how you should proceed with your return.

Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.

For any goods which are large, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning. You can request that we collect the goods on your behalf, in which case we will inform you of the cost prior to collection.

8.CONDITION

All goods must be returned in new, unused, unworn, and original undamaged condition, complete with all original and undamaged packaging and instructions.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used, worn or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

9.REFUND

We will reimburse you within 14 days of a return to us, as soon as the item/items have been checked and are in good condition). If we have arranged pick up of the goods, we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.

10.HOW TO COMPLAIN

We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Email us on admin@lalli.co.za or call us on +27749630021.

WEBSITE USE TERMS AND CONDITIONS

1. USE OF THIS WEBSITE

2. COPYRIGHT NOTICE

3. WEBSITE DISCLAIMER

4. PRIVACY POLICY

5. HOW WE USE COOKIES

1.USE OF THIS WEBSITE

If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lalli’s relationship with you in relation to this website.

The term ‘Lalli®’, ‘Lalli.co.za, ‘Lalliluxury’, ‘us’, ‘our’ or ‘we’ refers to the owner of the website whose company name is Africa Sales Force.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

· You may not create a link to this website from another website or document without our prior written consent.

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

2.Copyright notice

This website and its content is copyright of Africa Sales Force, Trading as Lalli®

Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:

· you may print or download to a local hard disk extracts for your personal and non-commercial use only

· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

3.Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Lalli and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Lalli. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Lalli takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

4.Privacy policy

a. This privacy policy applies between you, the User of this Website and Africa Sales Force, Trading as Lalli, the owner and provider of this Website. LALLI takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at the top of this page

Please read this privacy policy carefully.

Definitions and interpretation

Scope of this privacy policy

b. This privacy policy applies only to the actions of Lalli and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

c. .For purposes of the applicable Data Protection Laws, Lalli is the “data controller”. This means that Lalli determines the purposes for which, and the manner in which, your Data is processed.

Data collected

d. We may collect the following Data, which includes personal Data, from you:

i) Name;

ii) IP address (automatically collected);

iii) Name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Bigcommerce-supported merchant stores that you visit, and information about the device and browser you use.;

iv) In each case, in accordance with this privacy policy.

e. How we collect Data

i). We collect Data in the following ways:

ii). Data is given to us by you; and

ii). Data is collected automatically.

f. Data that is given to us by you

i). Lalli will collect your Data in a number of ways, for example:

ii). When you contact us through the Website, by telephone, post, e-mail or through any other means;

iii. When you register with us and set up an account to receive our products/services;

iv. When you make payments to us, through this Website or otherwise;

v. When you elect to receive marketing communications from us;

vi). When you use our services;

in each case, in accordance with this privacy policy.

g. Data that is collected automatically

i). To the extent that you access the Website, we will collect your Data automatically, for example:

ii). We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

iii). We will collect your Data automatically via cookies, in line with the cookie settings on your browser.

h. Our use of Data

i). Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

ii). Internal record keeping;

iii). Improvement of our products / services;

iv). transmission by email of marketing materials that may be of interest to you;

v). Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

I. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

i). For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

ii). Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

iii). For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

iv). If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

v). When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

J. Who we share Data with

i). We may share your Data with the following groups of people for the following reasons:

ii). Our employees, agents and/or professional advisors – to obtain advice from professional advisers.;

iii). Third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly.;

iv). Third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds.;

v). Relevant authorities – to facilitate the detection of crime or the collection of taxes or duties.;

vi). Google Analytics – To monitor website traffic originating from Google searches and review the effectiveness of our website visibility to search engines and the effectiveness of our paid Google advertising.

vii). Mailchimp – Email marketing when user consents.

viii). Bigcommerce – Ecommerce platform.

in each case, in accordance with this privacy policy.

Keeping Data secure

14.We will use technical and organisational measures to safeguard your Data, for example:

a.access to your account is controlled by a password and a user name that is unique to you.

b.we store your Data on secure servers.

15.Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: admin@lalli.co.za

Data retention

17.Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

18.Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

19.You have the following rights in relation to your Data:

a.Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b.Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c.Right to erase – the right to request that we delete or remove your Data from our systems.

d.Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e.Right to data portability – the right to request that we move, copy or transfer your Data.

f.Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

20.To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: admin@lalli.co.za.

21.If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority in South Africa.

22.It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside of South Africa

23.Data which we collect from you may be stored and processed in and transferred to countries outside of South Africa. For example, this could occur if our servers are located in a country outside South Africa or one of our service providers is situated in a country outside South Africa.

24.We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data.

25.To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

26.This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

27. Lalli may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Lalli. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

28.We may also disclose Data to a prospective purchaser of our business or any part of it.

29.In the above instances, we will take steps with the aim of ensuring your privacy is protected.

30.This Website may place and access certain Cookies on your computer. Lalli uses Cookies to improve your experience of using the Website and to improve our range of products. Lalli has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

31.All Cookies used by this Website are used in accordance with current South African Law.

32.Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Lalli to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.